Transport-UPL — SIRET 538 619 446 00031 — Last updated:
Transport-UPL, a sole proprietorship registered with the RCS of Pointe-à-Pitre, SIRET 538 619 446 00031.
Head Office: Guadeloupe (971) — Tel. +590 690 21 88 48 — Email: contact@transport-upl.com — Website: www.transport-upl.com.
Activity: private VTC driver and tourist excursions, in compliance with French transport regulations.
These Terms and Conditions govern private passenger transport, transfers, hourly hire, and sightseeing excursions provided by Transport-UPL in Guadeloupe. Any booking implies full and unconditional acceptance of these terms.
Bookings can be made by phone, via WhatsApp, by email at contact@transport-upl.com, or through the online forms available on our website.
All service requests must be confirmed in writing by the Provider, via email or WhatsApp message, to be considered firm and final.
A price estimate for excursions can be obtained using the online excursion simulator.
Prices are stated in euros (VAT included) and include the transport service with driver, insurance and fuel.
Accepted payment methods: cash, credit card, bank transfer, and Wero. Full payment may be required before the start of the service. Any accepted quotation constitutes a binding payment agreement.
All cancellations must be notified in writing (email or WhatsApp).
If the customer fails to appear at the agreed meeting point without prior notice, the service will be deemed cancelled and non-refundable.
A grace period of 15 minutes is allowed at no charge. Beyond that:
After 60 minutes of unreported delay, the Provider may consider the service cancelled and charge the full amount.
In the event of a delay exceeding 15 minutes, the customer will be informed immediately. If the delay exceeds 30 minutes without an alternative solution, the customer may cancel free of charge. No further compensation will be owed beyond the refund of the unfulfilled service.
Smoking, alcohol consumption, eating, or the use of illegal substances are prohibited on board. The customer must behave respectfully and follow the driver’s instructions.
Wet clothing: for hygiene and safety reasons, access to the vehicle is refused to passengers wearing wet clothes (after beach/pool, etc.).
In case of abnormal dirt (sand, mud, liquids, vomit, etc.), a cleaning fee of €60 will apply. Any material damage will be charged according to the cost of repair.
Luggage travels under the customer’s responsibility. Dangerous, illegal, flammable, or strongly odorous items are prohibited. The total luggage volume must fit within the vehicle’s capacity.
Transport-UPL is bound by an obligation of means (safety, punctuality, vehicle maintenance, professional insurance). It cannot be held liable for events beyond its control: traffic, accidents, construction, weather, administrative decisions, force majeure, or customer negligence.
Collected data (identity, contact details, booking information) are used to manage orders and invoicing. In accordance with GDPR, customers have the right to access, rectify, or delete their data by writing to contact@transport-upl.com. No data is shared with unauthorized third parties.
Complaints must be submitted in writing to contact@transport-upl.com.
If the dispute cannot be resolved amicably, the consumer may contact the Tourism and Travel Mediator (MTV) free of charge:
In case of unforeseen and unavoidable events preventing service execution (extreme weather, natural disaster, epidemic, strike, major breakdown, road closure), the service may be postponed or cancelled without penalty.
These Terms and Conditions are governed by French law. Any dispute regarding their interpretation or performance falls under the jurisdiction of the Pointe-à-Pitre courts (971), unless otherwise provided by mandatory law.