Transport-UPL — SIRET 538 619 446 00031 — Last updated:
Transport-UPL, a sole proprietorship registered with the Trade and Companies Register (RCS) of Pointe-à-Pitre, SIRET 538 619 446 00031.
Head Office: Guadeloupe (971) — Tel. +590 690 21 88 48 — Email: contact@transport-upl.com — Website: www.transport-upl.com.
Activity: private chauffeur (VTC) services and sightseeing excursions, in compliance with applicable French regulations.
These Terms and Conditions govern private passenger transport services, transfers, hourly hire, tours and sightseeing excursions provided by Transport-UPL in Guadeloupe.
Any booking implies full and unconditional acceptance of these Terms and Conditions.
Sightseeing excursions are considered fixed-duration hire services with a predefined itinerary agreed between the client and the Provider.
The Provider supplies exclusively a private chauffeur transport service.
Excursions may include general comments or informal information about visited locations for leisure and discovery purposes only and do not constitute licensed tour guiding services under the French Tourism Code.
Services do not include accommodation, meals, entrance tickets, or any travel organization unless explicitly stated in the quotation.
The Provider does not act as a travel agency or tour operator within the meaning of Articles L.211-1 and following of the French Tourism Code.
For any service exceeding 4 hours, a break for the driver’s meal must be scheduled during the service.
When the client has lunch on site, the client agrees to allow the driver to take a meal under equivalent conditions (on site or nearby).
Otherwise, the Provider may organize an external break necessary for the proper execution of the service.
Excursions and tours are transport services with an indicative itinerary. Weather conditions, sea conditions, crowd levels, site accessibility, exceptional closures or safety conditions may require adjustments to the planned program.
The Provider may modify the route, replace a stop with an equivalent location or shorten certain stops when conditions do not allow them to be carried out safely or comfortably.
Such adjustments do not constitute a failure to perform the service and do not entitle the client to any refund, compensation or price reduction.
The service is considered duly performed once the private chauffeur service has been provided for the agreed duration.
Bookings may be made by phone, WhatsApp, email at contact@transport-upl.com, or via website forms.
Any service request must be confirmed in writing by the Provider (email or WhatsApp) to be considered firm and final.
A price estimate for excursions can be obtained using the online excursion simulator.
Confirmation of a booking by written message (email, SMS or WhatsApp), acceptance of a quotation, or payment of a deposit or full amount constitutes express acceptance of these Terms and Conditions. The client acknowledges having read them prior to contract conclusion.
Prices are expressed in euros (VAT included) and include transport with driver, insurance and fuel.
Accepted payment methods: cash, credit card, bank transfer and Wero. Full payment may be required before the start of the service. Any accepted quotation constitutes a payment commitment.
In accordance with Article 2 bis, if the driver’s meal cannot be provided by the client, a fixed meal allowance of €30 will be added to the total service amount.
This provision does not apply to transfers or services lasting less than 4 hours.
All cancellations must be notified in writing (email or WhatsApp).
If the client fails to appear at the agreed time and location without notice, the service is considered cancelled and remains fully payable.
In case of a serious and unforeseeable event beyond the client’s control (hospitalization, accident, flight or ferry cancellation preventing the transfer, administrative decision, etc.), and upon presentation of proof, the Provider may offer:
No refund will be issued unless the service could not be performed due to the Provider.
A grace period of 15 minutes is granted free of charge.
The client must inform the Provider as soon as a delay is known.
After 60 minutes of unreported delay, the Provider may consider the service cancelled and leave the pickup location. The service remains fully payable.
When a delay is reported, the Provider will attempt to perform the service; however, depending on operational constraints (subsequent bookings, legal driving times, availability), the service may be shortened, modified or reorganized.
Waiting time remains billable and no compensation or refund may be claimed due to itinerary changes resulting from the client’s delay.
For airport, port or train station pickups, the booking time corresponds to the scheduled arrival time communicated by the client.
The Provider monitors schedules in real time when a flight or ferry number is provided.
A complimentary waiting time of 60 minutes after the actual arrival time is included to allow baggage collection and formalities.
Beyond this period, waiting fees may apply or the service may be reorganized depending on availability.
If the client does not appear within this time without contact, the booking is considered a no-show and remains fully payable.
The client must keep their phone reachable. Failure to establish contact may be treated as a no-show.
The Provider cannot be held responsible for failure to pick up the client in case of flight change, diversion, or terminal change not communicated by the client.
In case of delay, the client will be informed as soon as possible.
If the delay exceeds 30 minutes and no alternative solution is available, the client may cancel free of charge. No further compensation is due beyond refund of the unperformed service.
Smoking, alcohol consumption, food, and illegal substances are prohibited inside the vehicle. Clients must behave respectfully and follow the driver’s instructions.
Passengers wearing wet clothing (after beach or pool) may be refused access for hygiene and safety reasons.
Abnormal dirt (sand, mud, liquids, vomit, etc.) will incur a cleaning fee of €60. Any damage will be charged based on repair costs.
Luggage remains under the supervision and responsibility of the client, including loading and unloading.
The Provider does not inventory or check luggage contents. Clients declare they carry only usual personal belongings.
Valuable items (cash, jewelry, electronics, official documents, fragile or irreplaceable items) should not be placed in the vehicle or trunk and remain under the client’s full responsibility.
The Provider cannot be held liable for loss, forgotten items, damage or theft unless proven gross negligence.
Forgotten items may be collected by appointment or shipped at the client’s expense.
The Provider undertakes to perform the service with reasonable care and professionalism (safety, punctuality, maintenance, insurance). The Provider cannot be held responsible for external events such as traffic, accidents, roadworks, weather, administrative decisions, force majeure or client misconduct.
Collected personal data are used for booking management and invoicing. In accordance with GDPR, clients may request access, correction or deletion by contacting contact@transport-upl.com. No data is shared with unauthorized third parties.
Complaints must be submitted in writing to contact@transport-upl.com.
If unresolved amicably, the consumer may refer the matter free of charge to the Tourism and Travel Mediator (MTV):
In the event of unforeseeable and unavoidable circumstances preventing service execution (extreme weather, natural disaster, epidemic, strike, major breakdown, road closure), the service may be postponed or cancelled without penalty.
These Terms and Conditions are governed by French law. Any dispute falls under the jurisdiction of the courts of Pointe-à-Pitre (971), unless mandatory legal provisions state otherwise.